Privacy Policy

Effective Date: 11-12-2024

At The White Horse Pub, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make reservations, or interact with us online or offline. It also outlines our compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws in Europe and the USA.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and any other details you provide when making a reservation, contacting us, or subscribing to our newsletters.

  • Payment Information: Billing details, if you make a reservation or purchase gift vouchers through our website.

  • Non-Personal Information: Data about your device, browser type, IP address, and browsing activities on our website through cookies and analytics tools.

  • Sensitive Information: Any dietary preferences or accessibility requirements you voluntarily provide to enhance your experience.

2. How We Use Your Information

The information collected is used for the following purposes:

  • To process and manage reservations or bookings.

  • To improve our services and provide personalized experiences.

  • To send promotional offers, newsletters, and updates (if you have opted in).

  • To respond to inquiries or feedback.

  • To comply with legal requirements and protect our business interests.

  • To analyze website usage for performance and usability improvements.

3. Legal Basis for Data Processing (GDPR Compliance)

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent, such as signing up for newsletters or marketing communications.

  • Contractual Necessity: When processing is required to fulfill a reservation or other agreement.

  • Legitimate Interests: For purposes such as improving services, ensuring security, and fraud prevention.

  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

  • Service Providers: Trusted third-party vendors who assist in website operations, payment processing, or email communications.

  • Legal Authorities: When required by law, or to protect the rights and safety of our customers, employees, or business.

5. Data Transfers (International)

If your data is transferred outside the European Economic Area (EEA) or the USA, we ensure adequate safeguards are in place, such as:

  • Binding Corporate Rules (BCRs).

  • Standard Contractual Clauses (SCCs) approved by the European Commission.

  • Compliance with applicable data protection laws.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and gather analytics data. Cookies help us understand website performance, tailor content, and improve functionality. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or contractual obligations.

8. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, or disclosure, including:

  • Encryption of sensitive data.

  • Secure servers and firewalls.

  • Regular security audits and updates.

However, no system can guarantee complete security, and we urge you to take precautions when sharing sensitive information online.

9. Your Rights (GDPR and CCPA Compliance)

You have the following rights regarding your personal data:

  • Access: Request access to your data and obtain copies.

  • Correction: Correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your data, subject to legal obligations.

  • Data Portability: Obtain your data in a portable format.

  • Objection: Object to data processing for specific purposes.

  • Opt-Out: Opt out of marketing communications.

  • Restriction: Request a restriction on data processing in certain circumstances.

  • Non-Discrimination (CCPA): Exercise your privacy rights without discrimination.

To exercise these rights, please contact us at The White Horse

10. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and regulatory reasons. Please review this page regularly for updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The White Horse Pub, Dover
Email: whitehorsedover@gmail.com
Phone: +44 1304 213066